Frequently Asked Questions

Q.We play music now, why should we switch?

A.Aside from being unproductive, the radio is often filled with your competitor's commercials. In addition, playing cassettes and/or the radio may constitute copyright infringement, bringing fines and legal action against your company by the record industry.


Q.Will Message-On-Hold work with my phones?

A.Most likely, yes. If your business currently has the radio or music playing as callers hold, your system is already Message-On-Hold compatible. If not, your phone system may still work with our system. Most newer phone systems arrive with Message-On-Hold compatibility out-of-the-box, but we've also had a lot of success with older systems as well. As part of our committment to excellent customer service, MarketHOLD will consult with the person who maintains your phone system, and determine what steps are necessary to make it work.


Q.What goes into a MarketHOLD Message-On-Hold program?

A.MarketHOLD Productions uses a standard 6 minute program format. This format allows for 8 messages, 4 courtesies, and plenty of pleasant music for your callers' enjoyment — without being repetitive or boring. Before we even begin production, our writers and customer service staff work with you to develop a script, which is then read during the course of production. In production, we use professional male and female voiceover talent from the broadcast media. Plus, we use two distinctly different voices for each production, adding to the interest of the program and increasing the effectiveness of your messages.